Senior IT Executive · IT Infrastructure · Microsoft 365 · Azure · AWS
Senior IT executive with 15+ years across IT infrastructure operations, production support, and end‑user services, specialising in Windows Server, Microsoft 365, Azure, AWS, networking, firewalls, and backup platforms.
Owning end‑user support, IT asset management, and Windows 10/11 environments while administering Windows Server 2019/2022, domain services, and cloud‑hosted Tally ERP for finance teams.
Implementing backup and DR using Commvault, Druva, and Veeam, managing Sophos/SonicWALL/Fortigate firewalls, and driving IT budgeting, documentation, and onboarding processes.
Managed Windows 2008/2012 servers, virtualised workloads on VMware, and handled dialer/PBX platforms (Ameyo, Quenteq, VICI) for large calling operations.
Maintained backup and recovery, security patching, LAN/WAN infrastructure, and end‑user support while coordinating with central IT teams on rollouts and policies.
Directed a small IT team supporting call‑centre systems, VMware virtual servers, Windows & Linux infrastructure, and network devices (switches, routers, firewalls).
Oversaw IT inventory, MIS reporting, incident management, and continuous improvement of dialer performance and system uptime.
Managed Windows 2003/2008 networks, file and storage servers, firewalls, CCTV and remote‑support tools, ensuring high availability for newsroom and office operations.
Planned and executed upgrades of Windows Server infrastructure and domain services, improving reliability and enabling modern security baselines for end‑user devices.
Standardised backup and DR using Commvault/Druva/Veeam, enhancing recovery readiness for critical business systems.
Deployed and supported VPN, Azure AD Conditional Access, and MDM tools (Intune, SOTI, JAMF, MaaS360, Samsung Knox) to securely manage laptops and mobiles for distributed teams.
Implemented policies for device encryption, app management, and patching across Windows, Android, and iOS fleets.
Managed dialer servers, PBX systems, and IP phones, ensuring high‑quality voice connectivity and quick resolution of call‑flow issues.
Monitored performance, tuned configurations, and coordinated with vendors to reduce downtime and call drop rates.
Administered antivirus and firewall solutions, conducted regular updates, and enforced endpoint hardening practices across the organisation.
Collaborated with stakeholders to educate users on IT policies and safe usage guidelines to reduce security incidents.